The scammers eventually would ask for bank account or credit card details, claiming that a refund would be processed. The goal for the scammers was for consumers to respond by email or phone to ask for a refund for the supposed Norton product renewal.

However, this was nothing more than a fake set up for the scam. The emails claimed that a payment had been successfully processed to renew a Norton subscription. The scammer asked for the invoice number in the email. We were connected to a scammer who may have been located in a foreign call center. We called the number knowing that the whole thing was a ruse. The phone number listed in some of the Norton scam emails was 76. We looked into these emails, which are in fact part of a known 'phishing' operation aimed at tricking recipients into divulge private information. Turns out, a few of these weren't even real Norton products.

Some of the scam renewal emails mentioned Norton Total Protection, Norton Total All Round Security, Norton 360, Norton 360 Auto Edition, Norton PC Life, Norton Family All Device, and Norton LifeLock. Since at least 2021, an email scam has targeted victims with the claim that Norton had renewed their annual membership subscriptions.

Norton lifelock telephone number